PRIVACY POLICY
Last Updated: 20.03.2026
1. Introduction
This Privacy Policy explains how the Company (“the Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data when you use our website, contact us through WhatsApp or other channels, book appointments, purchase services or products, or otherwise interact with our beauty and wellness business in Dubai, United Arab Emirates.
We are committed to handling personal data responsibly and in accordance with applicable law, including the UAE Personal Data Protection Law (PDPL).
By using the Platform or our services, you acknowledge that your personal data may be processed as described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Identity and Contact Information
This may include your full name, phone number, WhatsApp number, email address, nationality if needed for booking or invoicing, and other contact details you provide.
2.2 Booking and Service Information
This may include appointment details, selected services, preferred specialist, booking history, visit history, comments, communication logs, and customer support interactions.
2.3 Health-Related or Sensitivity Information
Where relevant to the safe provision of beauty or wellness services, we may collect limited information you voluntarily provide regarding allergies, sensitivities, skin conditions, contraindications, pregnancy, or similar matters necessary to assess service suitability.
You are not required to disclose more information than reasonably necessary, but failure to provide relevant safety information may affect our ability to perform certain services.
2.4 Payment and Transaction Information
This may include billing details, transaction identifiers, amount paid, deposit information, refund history, and limited payment confirmation details. We do not store full card numbers where payments are processed by third-party payment providers.
2.5 Device and Technical Information
When you use the website, we may automatically collect IP address, browser type, operating system, device type, language settings, referral data, and usage analytics.
2.6 Marketing and Communication Preferences
We may record whether you agreed to receive promotional communications, your preferred channels, and any opt-out or unsubscribe requests.
3. How We Use Personal Data
We may use personal data for the following purposes:
4. Communications via WhatsApp and Other Messaging Channels
If you provide your phone number or contact us through WhatsApp, you agree that the Company may send you messages related to your appointments, reminders, follow-ups, support, and service information.
Where permitted by applicable law and where you have provided the required opt-in, the Company may also send you marketing and promotional messages via WhatsApp, including offers, discounts, announcements, campaigns, loyalty benefits, new service launches, seasonal promotions, and related communications.
You may opt out of promotional or marketing messages at any time by:
If you opt out of marketing messages, we may still send essential non-promotional service communications, such as booking confirmations, reminders, cancellations, payment confirmations, or important care-related messages.
5. Legal Basis for Processing
We process personal data based on one or more lawful grounds, including:
Where consent is required, you may withdraw it at any time, subject to legal and operational limitations.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
You may manage cookie preferences through your browser settings or other tools made available on the website. Disabling certain cookies may affect website functionality.
7. Sharing Personal Data
We may share personal data only where reasonably necessary and subject to appropriate safeguards.
7.1 Service Providers
We may share data with trusted vendors providing hosting, website support, analytics, CRM tools, appointment software, customer support systems, and related technical services.
7.2 Payment Providers
Payment-related information may be handled by third-party payment processors and financial service providers.
7.3 Marketing and Messaging Providers
Where relevant, we may use providers that assist with WhatsApp communications, SMS, email campaigns, or customer communication management.
7.4 Professional and Legal Advisors
We may share information with accountants, auditors, lawyers, insurers, or consultants where reasonably necessary.
7.5 Authorities and Compliance
We may disclose information to government authorities, regulators, courts, law enforcement, or other parties where required by law, legal process, public health requirements, or the protection of rights and safety.
8. International Data Transfers
Your personal data may be stored or processed inside or outside the United Arab Emirates, including through cloud-based systems or service providers operating in other jurisdictions.
Where such transfers occur, the Company will seek to ensure that appropriate safeguards are applied in accordance with applicable law.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including booking history, support, legal compliance, dispute resolution, tax and accounting obligations, safety documentation, and protection of business interests.
Retention periods may vary depending on the nature of the data, the type of service, legal requirements, and whether a complaint or dispute exists.
10. Data Security
We implement appropriate technical and organizational measures designed to protect personal data from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
Such measures may include restricted access controls, staff confidentiality practices, secure systems, contractual protections with service providers, and internal procedures for handling personal data.
No method of transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.
11. Your Rights
Subject to applicable law, you may have rights to:
To exercise your rights, please contact us using the contact details below. We may request reasonable verification of identity before acting on a request.
12. Children’s Privacy
Our Platform and services are not intended for children unless a service is lawfully and appropriately arranged by a parent or legal guardian and is suitable for the relevant age group.
We do not knowingly collect personal data from children in a manner inconsistent with applicable law.
13. Third-Party Links and Platforms
The website or our communications may contain links to third-party platforms such as WhatsApp, Instagram, maps, booking widgets, or payment pages. We are not responsible for the privacy practices of those third parties, and users should review their respective privacy notices.
14. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time. The updated version will be posted on the Platform with the revised date.
Your continued use of the Platform after the effective date of an updated version constitutes acknowledgment of the revised Policy.
15. Contact for Privacy Requests
For privacy questions, opt-out requests, or data rights requests, please contact:
Email: shakirovnasalon@gmail.com
Phone / WhatsApp: +971 58 875 9719
Address: One by Omniyat, Business Bay, Dubai, United Arab Emirates
Last Updated: 20.03.2026
1. Introduction
This Privacy Policy explains how the Company (“the Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data when you use our website, contact us through WhatsApp or other channels, book appointments, purchase services or products, or otherwise interact with our beauty and wellness business in Dubai, United Arab Emirates.
We are committed to handling personal data responsibly and in accordance with applicable law, including the UAE Personal Data Protection Law (PDPL).
By using the Platform or our services, you acknowledge that your personal data may be processed as described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Identity and Contact Information
This may include your full name, phone number, WhatsApp number, email address, nationality if needed for booking or invoicing, and other contact details you provide.
2.2 Booking and Service Information
This may include appointment details, selected services, preferred specialist, booking history, visit history, comments, communication logs, and customer support interactions.
2.3 Health-Related or Sensitivity Information
Where relevant to the safe provision of beauty or wellness services, we may collect limited information you voluntarily provide regarding allergies, sensitivities, skin conditions, contraindications, pregnancy, or similar matters necessary to assess service suitability.
You are not required to disclose more information than reasonably necessary, but failure to provide relevant safety information may affect our ability to perform certain services.
2.4 Payment and Transaction Information
This may include billing details, transaction identifiers, amount paid, deposit information, refund history, and limited payment confirmation details. We do not store full card numbers where payments are processed by third-party payment providers.
2.5 Device and Technical Information
When you use the website, we may automatically collect IP address, browser type, operating system, device type, language settings, referral data, and usage analytics.
2.6 Marketing and Communication Preferences
We may record whether you agreed to receive promotional communications, your preferred channels, and any opt-out or unsubscribe requests.
3. How We Use Personal Data
We may use personal data for the following purposes:
- to create, manage, confirm, reschedule, and complete bookings;
- to provide requested beauty, wellness, and related services;
- to assess service suitability and client safety;
- to communicate with you regarding appointments, reminders, updates, and support;
- to process payments, deposits, refunds, and related transactions;
- to improve our services, customer experience, and Platform performance;
- to maintain records, resolve disputes, and handle complaints;
- to prevent fraud, abuse, misuse, or security incidents;
- to comply with legal, tax, accounting, regulatory, and compliance obligations;
- to send promotional offers, campaigns, and service updates where permitted by law and based on appropriate consent or other lawful basis.
4. Communications via WhatsApp and Other Messaging Channels
If you provide your phone number or contact us through WhatsApp, you agree that the Company may send you messages related to your appointments, reminders, follow-ups, support, and service information.
Where permitted by applicable law and where you have provided the required opt-in, the Company may also send you marketing and promotional messages via WhatsApp, including offers, discounts, announcements, campaigns, loyalty benefits, new service launches, seasonal promotions, and related communications.
You may opt out of promotional or marketing messages at any time by:
- replying with “STOP” or a similar opt-out request;
- following unsubscribe instructions where provided;
- contacting us directly and requesting removal from promotional communications.
If you opt out of marketing messages, we may still send essential non-promotional service communications, such as booking confirmations, reminders, cancellations, payment confirmations, or important care-related messages.
5. Legal Basis for Processing
We process personal data based on one or more lawful grounds, including:
- your consent;
- the performance of a contract or steps requested by you before entering into a contract;
- compliance with legal or regulatory obligations;
- legitimate interests pursued by the Company, provided such interests do not override your rights and interests.
Where consent is required, you may withdraw it at any time, subject to legal and operational limitations.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- enable core website functions;
- remember preferences;
- understand user behavior and website performance;
- improve content, design, and booking flow;
- support advertising and remarketing where lawful.
You may manage cookie preferences through your browser settings or other tools made available on the website. Disabling certain cookies may affect website functionality.
7. Sharing Personal Data
We may share personal data only where reasonably necessary and subject to appropriate safeguards.
7.1 Service Providers
We may share data with trusted vendors providing hosting, website support, analytics, CRM tools, appointment software, customer support systems, and related technical services.
7.2 Payment Providers
Payment-related information may be handled by third-party payment processors and financial service providers.
7.3 Marketing and Messaging Providers
Where relevant, we may use providers that assist with WhatsApp communications, SMS, email campaigns, or customer communication management.
7.4 Professional and Legal Advisors
We may share information with accountants, auditors, lawyers, insurers, or consultants where reasonably necessary.
7.5 Authorities and Compliance
We may disclose information to government authorities, regulators, courts, law enforcement, or other parties where required by law, legal process, public health requirements, or the protection of rights and safety.
8. International Data Transfers
Your personal data may be stored or processed inside or outside the United Arab Emirates, including through cloud-based systems or service providers operating in other jurisdictions.
Where such transfers occur, the Company will seek to ensure that appropriate safeguards are applied in accordance with applicable law.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including booking history, support, legal compliance, dispute resolution, tax and accounting obligations, safety documentation, and protection of business interests.
Retention periods may vary depending on the nature of the data, the type of service, legal requirements, and whether a complaint or dispute exists.
10. Data Security
We implement appropriate technical and organizational measures designed to protect personal data from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
Such measures may include restricted access controls, staff confidentiality practices, secure systems, contractual protections with service providers, and internal procedures for handling personal data.
No method of transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.
11. Your Rights
Subject to applicable law, you may have rights to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of data in certain circumstances;
- object to or restrict certain processing activities;
- withdraw consent where processing is based on consent;
- request information about how your personal data is processed.
To exercise your rights, please contact us using the contact details below. We may request reasonable verification of identity before acting on a request.
12. Children’s Privacy
Our Platform and services are not intended for children unless a service is lawfully and appropriately arranged by a parent or legal guardian and is suitable for the relevant age group.
We do not knowingly collect personal data from children in a manner inconsistent with applicable law.
13. Third-Party Links and Platforms
The website or our communications may contain links to third-party platforms such as WhatsApp, Instagram, maps, booking widgets, or payment pages. We are not responsible for the privacy practices of those third parties, and users should review their respective privacy notices.
14. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time. The updated version will be posted on the Platform with the revised date.
Your continued use of the Platform after the effective date of an updated version constitutes acknowledgment of the revised Policy.
15. Contact for Privacy Requests
For privacy questions, opt-out requests, or data rights requests, please contact:
Email: shakirovnasalon@gmail.com
Phone / WhatsApp: +971 58 875 9719
Address: One by Omniyat, Business Bay, Dubai, United Arab Emirates